Effective Date: August 17, 2026
Koko Boodakian & Sons, Inc. (“Koko Boodakian,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through kokorugs.com and through our customer communications.
Information We Collect
When you submit a Gravity Forms contact or service request form, we may collect information such as:
- Your name and company name
- Email address
- Telephone or mobile number
- Billing, shipping, or service address
- Requested service and appointment preferences
- Messages, photographs, or other information you choose to provide
Our website may also collect limited technical information, including your IP address, browser type, device information, pages visited, referring website, and cookie or analytics data.
Please do not submit Social Security numbers, passwords, complete payment-card information, medical information, or other sensitive information through a general contact form.
How We Use Your Information
We may use your information to:
- Respond to questions and service requests
- Prepare estimates, quotes, or proposals
- Schedule cleaning, restoration, pickup, delivery, installation, or related services
- Communicate about appointments, orders, and service updates
- Maintain customer and service records
- Improve our website and customer experience
- Protect our website and business from fraud, misuse, or security threats
- Meet legal, accounting, and business obligations
Submitting a service request does not automatically enroll you in promotional marketing.
How We Share Information
We may share information with employees, technicians, contractors, and service providers when reasonably necessary to respond to your request or provide services.
These service providers may support website hosting, Gravity Forms processing, email delivery, scheduling, analytics, payments, security, or data storage.
We may also disclose information when required by law, to protect our customers or business, or as part of a business sale, merger, or reorganization.
We do not sell the contents of customer inquiries for money or provide them to third parties for their independent direct marketing.
Cookies and Website Technologies
Our website may use cookies, analytics, server logs, CAPTCHA, embedded videos, and similar technologies to operate properly, understand website traffic, and prevent misuse.
You can block or delete cookies through your browser settings. Disabling cookies may affect certain website features. Third-party services and embedded content may collect information according to their own privacy policies.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, or storage method can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, and meet legal or accounting obligations.
Your Privacy Choices
Depending on where you live and subject to applicable law, you may request access to, correction of, or deletion of certain personal information.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. Service-related communications may continue while an inquiry or order is active.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13.
Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for their content or privacy practices.
Changes to This Policy
We may update this Privacy Policy as our services, website, or legal obligations change. The revised policy will be posted on this page with a new effective date.
Contact Us
For privacy questions or requests, contact:
Koko Boodakian & Sons
794 Main Street
Winchester, MA 01890
Phone: 781-729-2213
Email: mr@kokorugs.com