20 Day Return Policy
We stand behind every product we sell. If, for any reason you are not 100% satisfied with your purchase, return it within 20 days and we will exchange it or refund the purchase price, whichever you prefer. Personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.
To return an item, you will first need an authorization number. To obtain an authorization number, please call (781) 729-2213 or email [email protected] with the following information:First and Last Name
You have 7 days to return your item from when you are issued the return authorization number. Unless the item is defective, you are responsible for all processing fees and shipping costs back to our warehouse. Items returned without a return authorization number will be refused at the warehouse and shipped back to the sender. Area rug padding that has cut down to the size of your rug or carpet may not be returned.
All new items must be received in new condition. Used or antique items must be received in the condition they were sold in. If the item is damaged or soiled, it may be refused or incur a 25% restocking fee. Items returned after 20 days, or items returned without an return authorization number will incur a 25% restocking fee. In some instances after your order has been processed, cancellation or changes to the order will not be permitted. Any shipments refused for reasons other than damage may result in a 25% shipment refusal penalty fee.
By placing an order with us, you are agreeing to our terms and conditions, return and cancellation policies.
Please do not hesitate to email us at [email protected] or call (781) 729-2213 with any questions you may have.